Frequently Asked Questions

Q: Will my insurance company work with Mercedes-Benz of Fort Washington's Collision Center?

A: Our Collision Center has great relationships with all national insurers and we stay in contact with your insurance company throughout the repair process. We are a preferred vendor for most insurance companies, which means we meet your insurer’s standards for service,quality, and price.

Q: Do you provide towing service?

A: Towing service is available 24/7 with our Fort Washington Collision Center. And because we’re conveniently located off I276, we can get to the site of your accident faster than most repair shops, so you won’t be left waiting.

Q: Can you help me get a rental car?

A: Yes, we can. We know a collision can be distressing and unsettling. Let us take care of getting you a rental so you can get back to your life.

Q: What are after-market parts?

A: While most independent body shops look for the lowest price part they can find, we believe after-market parts should only be used when an insurance company policy stipulates that they (the insurance Co.) will only cover that part. We are experts in negotiating with insurance companies to push them to cover OEM parts.

Q: What are remanufactured parts?

A: Remanufactured parts are used parts taken from other vehicles and repaired. They can be a lower cost alternative than repairing a damaged part on your vehicle or purchasing a new OEM part. We carefully consider when we will use these parts.